The Sassy Club — Shipping Policy 

Thank you for shopping with The Sassy Club! We want your happy mail to arrive safely and in a timely manner. Please review our full Shipping Policy below. By placing an order on our website, you agree to these terms.

1. Order Processing Times

  • Orders are typically processed within 3–7 business days (Monday–Friday, excluding holidays).

  • During new releases, restocks, sales, or high-volume periods, processing times may extend to 5–10 business days.

  • Pre-order items will have specific timelines listed on their product page.

Processing time refers to how long it takes us to pack and prepare your order. It does not include transit/delivery time.

2. Delivery / Transit Times

Once shipped, most U.S. orders typically arrive within:

  • 3–7 business days via standard USPS

  • Expedited options may be available upon request

These timelines are estimates provided by the carrier and are not guaranteed.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Order weight

  • Destination

  • Carrier rates

Packaging materials (mailers, boxes, padding, etc.) are included in the cost.

If an order is combined, we will refund a portion of the shipping minus handling to combine the orders.

4. Shipping Insurance (Important)

We do NOT automatically include shipping insurance on orders.

If you would like to add insurance to your shipment:

  • You must email us BEFORE your order ships

  • We will provide insurance options and cost

  • Insurance cannot be added after your package has been shipped

Insurance protects your order from loss or damage while in transit.

5. Tracking Information

  • Once your order ships, you will receive an email with your tracking number.

  • Please allow 24–48 hours for tracking to begin updating after receiving your confirmation.

6. Weather, Carrier & Seasonal Delays

Once your package has been handed to USPS (or the selected carrier), delivery times are outside of our control.

Delays may occur due to:

  • Severe weather (snow, storms, rain, heat, etc.)

  • Natural disasters

  • Holiday shipping volume

  • Carrier staffing shortages

  • USPS routing errors or mis-scans

  • Transportation network disruptions

We appreciate your patience during these situations.

7. Lost, Missing, or Stolen Packages

  • Once a package shows as “Delivered”, the carrier considers the shipment complete.

  • We cannot replace or refund orders marked as delivered unless you purchased shipping insurance in advance.

  • If your package is marked “Delivered” but you cannot locate it, please notify us within 7 days so we can guide you on next steps.

For packages that appear delayed or stuck in transit:

  • Please monitor your tracking

  • Contact USPS for updates

  • Email us if the carrier confirms the package is officially lost

Insurance is strongly recommended for customers concerned about porch theft or delivery reliability.

8. Damaged Packages

If your order arrives damaged:

  1. Take clear photos of the packaging and damaged items

  2. Contact us within 72 hours of the recorded delivery date

  3. If you purchased insurance, we will assist you with the claim process

Without insurance, damage caused during transit is the responsibility of the carrier.

9. Address Accuracy & Returned Mail

Please ensure your shipping address is complete and correct at checkout.

  • We cannot modify addresses once an order is shipped.

  • Orders returned due to incorrect, incomplete, or undeliverable addresses require a reshipment fee.

  • Reshipment fees also apply to refused or unclaimed packages.

We do not ship to hotel addresses.
Orders placed using a hotel address will be canceled and refunded.

10. International Shipments

Rejected international shipments due to unpaid customs fees are non-refundable.

If you need to make arrangements for an order, please reach out and we would be glad to help!  <3

11. Contact Us

If you have questions about shipping, insurance, or an issue with your order, please reach out:

📧 info@thesassyclub.com

We’re always happy to help!